Important Notice: Creating an account or using the jonglee platform means you have fully read and accepted these Terms & Conditions. If you do not agree with any term, please refrain from using the platform.
1. Introduction
These Terms & Conditions (hereinafter "Terms") constitute a legal agreement between jonglee online gaming platform and its users. jonglee is an internationally licensed gaming operator providing services in various countries worldwide.
We want our players to know the terms under which they use jonglee. That is why we have written this entire document in simple Bengali. Instead of complex legal language, we have been direct about what you can and cannot do.
These Terms & Conditions may be updated from time to time. For major changes, we will notify you via your registered email. We recommend checking this page regularly.
2. Account Registration & Management
To play on jonglee, you must create a personal account. All information provided during registration must be completely accurate and up-to-date.
- Each person may only create one account. If the same individual operates two accounts, both will be closed.
- It is your responsibility to keep your account password secure. Do not share your password with anyone.
- The name, date of birth, and contact information provided during account creation must match your identity documents.
- Jonglee reserves the right to verify any account at any time if suspicious activity is detected.
- Sharing your account with third parties is strictly prohibited.
Accounts created with false information will be permanently closed and any balance may be forfeited.
3. Eligibility & Age Restrictions
Jonglee is an adult gaming platform. Only persons aged 18 or older may register and play on this platform.
- Proof of Age: We may verify your age at any time using a national ID, passport, or other government-issued document.
- Geographic Restrictions: Residents of countries where online gaming is prohibited by law may not use jonglee.
- Restricted Countries: Our list of restricted countries is available from our Customer Support team.
- Accounts belonging to minors will be immediately closed if discovered.
4. Deposit & Withdrawal Policy
You can deposit on jonglee via mobile banking, e-wallets, and bank transfers. All transactions are completely secure and encrypted.
- Minimum Deposit: The minimum amount per transaction is BDT 100. There is no upper limit, though large transactions may require verification.
- Processing Time: Most deposits arrive in your account within 1–5 minutes. Bank transfers may take 1–2 business days.
- Withdrawals: You can withdraw winnings or deposited funds at any time. The minimum withdrawal is 500 BDT.
- Withdrawal Process: When you request a withdrawal, the funds will be returned to your registered account within 1-3 business days.
- Taxes & Fees: jonglee does not charge hidden fees. You get exactly what you see. However, your bank may deduct its own charges.
- To withdraw your deposited funds, you must complete the required wagering (a set multiple of your deposit amount).
Note: Use the correct account number when depositing. Money sent to the wrong account may take time to refund.
5. Bonus & Promotion Terms
Jonglee regularly offers bonuses and promotions. Each bonus has its own terms that must be read before acceptance.
- Welcome Bonus: New players receive a special bonus on their first deposit.
- Wagering Requirements: Once a bonus is received, it can be withdrawn after playing through it a specified number of times. This is known as "wagering" or a "wagering requirement".
- Bonus Expiry: Each bonus has an expiry date. Any bonus not claimed within that period is automatically cancelled.
- Changes to Terms: jonglee may change promotion terms at any time. New players will be notified.
- Bonus Cancellation: If fraud or misconduct is detected, bonuses will be cancelled and associated winnings will be forfeited automatically.
6. Gaming Rules & Operations
All games on jonglee operate on fair and transparent principles. Every game outcome is completely random and determined by a certified random number generator.
- Slots: Each spin result is independent and determined by a range of probabilities.
- Live Games: Games are run by a live croupier or dealer. All cards and dice are real and operated under supervision.
- Sports Betting: Bet outcomes are determined by real game results. There is no manipulation.
- Return to Player (RTP): Every game has a published RTP percentage — this is the average amount returned to players over the long run.
- Game Suspension: Games may be suspended in the event of a technical issue. All pending bets will be cancelled in such cases.
7. Prohibited Activities & Violations
The following activities are strictly prohibited on jonglee. Violation of these rules may result in permanent account closure and balance forfeiture.
- Multiple Accounts: Creating two or more accounts in different names or information by the same person is prohibited.
- Fraud: Attempting to claim bonuses using false information or submitting fraudulent documents.
- Hacking & Unauthorized Access: Accessing another's account or attempting to breach the platform's security.
- Contrary Play: Playing intentionally to cause loss or playing to exhaust bonus funds.
- Illegal tools: Using bots, automated software, or any other mechanical means to play.
- Money Laundering: Using the gaming platform for illegal money laundering purposes.
- Violation of Local Laws: Playing from a country where gaming is legally prohibited.
- Abusive Language or Misconduct: Treating Customer Support staff or other players disrespectfully.
8. Privacy & Data Security
Your personal information is completely safe with jonglee. We comply with international data protection laws and do not sell your information to third parties.
- Data Collection: Your name, email, phone number, and date of birth are collected solely for account management and regulatory compliance.
- Encryption: All transactions and personal data are secured with SSL encryption.
- Cookies & Tracking: We use cookies to improve your experience. You can disable cookies from your browser settings.
- Information Sharing: We may provide information in response to legal or regulatory requests. Otherwise, your information is not shared without your consent.
- Data Retention: Account information will be deleted 5 years after account closure.
Full Privacy Policy can be found here.
9. Account Closure & Suspension
You can close your account at any time. jonglee may suspend or close accounts for specific reasons.
- Self-Exclusion: You can request account closure in your settings. The process is finalized within 14 days.
- Suspension: We may temporarily suspend your account if we detect unusual activity or security concerns.
- Permanent Closure: Fraud, repeated rule violations, or legal breaches may result in permanent account closure.
- Balance Refund: Upon closure, any remaining balance will be returned to your registered account.
- Appeal: You can lodge a complaint with our Customer Support regarding unjustified account closure.
10. Responsible Gaming & Self-Protection
Jonglee is committed to responsible gaming. We want you to have fun, but within your limits.
- Deposit Limits: You can set daily, weekly, or monthly deposit limits.
- Time Limit: Your account locks after a set period of inactivity to protect you from excessive play.
- Cooling-Off: You may take a break of 7 to 30 days to change your gaming activity.
- Self-Exclusion: If you have long-term concerns, you can exclude yourself for a set period or permanently.
- Support Organizations: For gaming issues, contact international organizations. We provide links.
Complete Guide Responsible Gaming Page you will receive.
11. Terms & Updates
Jonglee may update these Terms & Conditions at any time. For major changes, we will notify you and provide time to accept the new terms or close your account.
- You will be notified by email before any changes come into effect.
- Continuing to play after updated terms take effect means you accept the new terms.
- Minor or administrative changes may be immediate.